Frequently Asked Questions

Everything you need to know about your skincare journey with Dot & Key.

Are Dot & Key products cruelty-free and vegan?

Yes, all our products are 100% cruelty-free and formulated without any animal-derived ingredients. We are committed to ethical beauty standards.

How long does it take for my order to be delivered?

Orders are typically processed within 24-48 hours. Depending on your location, delivery usually takes 3 to 5 business days.

Can I return a product if it doesn't suit my skin?

Due to hygiene reasons, we only accept returns for products that are received in a damaged or defective condition. Please contact our support team within 48 hours of delivery.

Are your products safe for sensitive skin?

Our formulations are dermatologically tested and designed to be gentle. However, we always recommend performing a patch test before incorporating a new product into your routine.

How can I track my shipment?

Once your order is dispatched, you will receive a tracking link via email and SMS to monitor your package's journey in real-time.

What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and Cash on Delivery (COD) for most pin codes.