Returns & Exchanges

At Dot & Key, we want you to love your skincare journey, which is why we offer a hassle-free 7-day return policy for products that are damaged, defective, or incorrect. Please ensure all items remain in their original packaging with seals intact to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Request

  Visit our Returns Portal or email our support team within 7 days of delivery with your order ID and clear photos of the product.

• 2.
  Quality Evaluation

  Our dedicated skincare experts will review your request and images to verify the concern within 24 to 48 hours.

• 3.
  Reverse Pickup

  Once approved, we will arrange a free reverse pickup from your address; please ensure the product is packed securely in its original box.

• 4.
  Refund or Replacement

  After the item reaches our warehouse and passes inspection, we will issue a full refund to your original payment method or dispatch a fresh replacement.